Customer Support
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Reach us out
Monday to Saturday
(10 AM to 7 PM)
Write us at
You can also write us during
non-working hours
Visit us at
DUGAR OVERSEAS PRIVATE LIMITED
4th Floor, C-31, CBM Tower, Vasant Kunj, New Delhi. 110070
Frequently asked questions
I received a damaged, wrong, or expired item. What should I do?
If you receive a damaged, wrong, or expired item, please immediately take clear photos and videos of the item and share them with us at care@dugaroverseas.com within 2 days of delivery. Requests received after 2 days cannot be processed. Our team will review the issue and, if eligible, provide a replacement or refund.
Where do you deliver?
Currently, we offer delivery across Delhi NCR.
How can I cancel my order?
To request an order cancellation, please write to us at care@dugaroverseas.com as soon as possible. Cancellation requests are subject to the order's processing or dispatch status.
How long does it take to deliver my order?
Orders placed before 11:00 AM are dispatched on the same day. Orders placed after 11:00 AM are dispatched on the next day. Once dispatched, delivery generally takes 1–2 days.
I haven't received my tracking details. What should I do?
Please check the email address you used while placing your order, including your spam or junk folder. Your tracking details will be shared there once your order has been dispatched.